Tag Archives: CRM

The Value of Social CRM to Your Business

Social-CRMHow often does your business use social media? What are your reasons for using it? Do you use social media solely for product promotion, or do you join in with the conversation your customers are having?

In order to be … Read the rest

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Does Your Customer Service Department Have Access to the Data it Needs?

When it comes to managing and maintaining customer data, the sales department typically has it down to a science. Because their jobs rely on their ability to connect with customers and potential clients on a personal level and sell the … Read the rest

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What’s Your Customer Service Score?

How your employees treat and provide service to your customers says more about your company than the products you create or sell. If you can put a quality product on the shelf but fail to meet customer expectations in terms … Read the rest

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CRM Software Plays an Important Role in Reviving Customer Acquisitions

CRM-Software-and-Customer-AcquisitionHow long has it been since your company acquired a new customer? While it may seem like a silly question, the truth of the matter is many companies are struggling to make sales with new customers. Having a large group … Read the rest

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