Cloud ERP Software Raises Customer Service Sky High

cloud erp softwareNow that mobile software has moved from being a novelty to being an expected part of web services, it’s time to make cloud ERP software part of your business strategy.

Every day, the world gets more mobile. As smartphone capabilities increase, mobility makes further inroads into all kinds of places you might not expect. Smartphones are used in hospitals to track patients. Ordinary smartphones can be used as tour guides in museums and parks. Print ads at bus stops include a tag for smartphones to get more information. You can find a smartphone in a baby’s crib being used as a baby monitor. Mobility is no longer revolutionary; it’s expected.

Real-time, anywhere access has become ubiquitous in our personal lives and it is making inroads into our business lives as well. Mobility in the workforce isn’t just about accessing company email, it has become so much more. Today, companies are using mobile ERP to integrate ecommerce, streamline the warehouse, and improve sales and customer service.

Cloud ERP Software Raises the Bar on Customer Service

Cloud applications have made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Today’s employees may be on the road, visiting customers, or at the warehouse, but they’re still fully connected to the home office via mobile ERP solutions like Acumatica Cloud ERP. With a cloud ERP software, everyone has access to the data they need to do their jobs better and more efficiently.

How Cloud ERP Software Boosts Customer Service and Sales

When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers—now!

Fortunately, with mobile ERP software, those answers are at all employee’s fingertips. New cloud-based software, like Acumatica Cloud ERP, can be accessed anywhere, anytime. As long as you have Internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.

Success for Those Who Invest in Cloud ERP

When companies invest in mobile solutions, they see significant improvements in customer satisfaction resulting in increased revenue. Some improvements you may potentially see include:

  • Faster response times to customer inquiries and complaints
  • Improved customer satisfaction
  • Enhanced retention rates among existing customers
  • Increased reorders among existing customers
  • Lower complaint volume as customers receive better information

Clearly, investing in mobile enterprise resource planning systems to improve sales and customer service is a win-win for most businesses. When your sales and service teams have real-time information at their fingertips, they can do a better job serving customers. And that translates into satisfied customers who will return to order more.

Acumatica Cloud ERP: Robust and Agile

Our latest ERP offering, Acumatica, is one of the best cloud ERP software systems available. Not only do you gain flexibility, but you do it cost-effectively. The robust functionality of the ERP can be used effectively in any industry. Acumatica includes a set of integrated modules including financial, distribution, project accounting, customer management, and manufacturing applications. Advanced access controls enable people inside and outside or your organization to use the system. Learn more about the benefits of a mobile ERP by downloading our whitepaper, Why Choose Acumatica.

Emerald TC can help you implement cloud ERP software so that you can implement new mobile strategies that will raise your customer service sky high. Contact us to find out more about Acumatica Cloud ERP.

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